How to Order
Orders can be placed directly on our website or via Instagram Direct. Once confirmed, you will receive an email with your tracking number. Orders are dispatched within 1–3 business days.
Payment
We accept the following payment methods:
- Online card payment (Visa / MasterCard)
- Apple Pay / Google Pay
- IBAN bank transfer
- Cash on delivery (upon parcel receipt)
A digital receipt will be sent to your email address. No paper receipt is included in the parcel.
Delivery Within Ukraine
All Ukrainian orders are shipped via Nova Post.
- Free shipping on orders from 3,000 UAH
- For smaller orders — shipping cost calculated by carrier rates
- Courier delivery within Kyiv — 300 UAH
- Estimated delivery: 1–3 business days from dispatch
Please inspect your order before leaving the post office.
International Delivery
We ship internationally via Nova Post and other courier services. Shipping cost and delivery timeframes are calculated individually based on destination. Contact us via Instagram Direct @solab.care for details.
Returns & Exchanges
Cosmetic products are non-refundable in accordance with the Law of Ukraine "On Consumer Rights Protection" No. 172 dated 19.03.1994.
If your order arrived damaged, incomplete, or with a manufacturing defect — you are eligible for a refund. Please contact us at solabxskin@gmail.com or via Instagram Direct @solab.care.