Privacy Policy

General Provisions

This Privacy Policy describes how SOLAB collects, uses, stores, and protects the personal data of users when using the website www.mysolab.com.

By using the website, the Customer confirms their agreement with this Policy. If the Customer does not agree with the terms — they should stop using the website.

Collection of Personal Data

When using the services of the website, the Customer may provide the following personal data:

  • First and last name
  • Phone number
  • Email address
  • Delivery address
  • Other data that identifies the Customer

The provision of personal data is voluntary, however some services of the website cannot be used without providing them.

Use of Personal Data

SOLAB uses the information provided by the Customer exclusively for:

  • Order processing and providing services
  • Order status updates
  • Sending news and special offers (with the Customer's consent)
  • Improving website functionality and user experience

Data is available only to a limited number of employees who ensure order fulfillment.

Protection of Personal Data

The Brand does not sell or transfer personal data to third parties, except in cases provided for by the legislation of Ukraine or necessary for order fulfillment (for example, to the delivery service).

All personal data is stored on secure servers with appropriate technical and organizational security measures.

Use of Cookies

The website uses cookies for:

  • Traffic analytics
  • Remembering user settings
  • Improving website functionality

Cookies do not contain personal information and cannot be used to execute programs or transfer viruses.

Technical and Statistical Information

The website automatically collects anonymized technical information (device type, browser, visit time, IP address, etc.) for statistical purposes and traffic analysis. This data does not allow identification of the Customer.

Right of Choice

The Customer has the right not to provide personal data, however in such case certain website services may be unavailable.

The Customer may withdraw consent to the processing of personal data by contacting customer support through the feedback form on the website.

Inquiries and Complaints

If you have any questions or complaints regarding the processing of personal data, the Customer may contact the Brand through the contact form on the website or by sending an email. All inquiries are reviewed as soon as possible.

Legal Information

Seller: Individual Entrepreneur Kyivska K.V.
Legal address: Ukraine, 61174, Kharkiv region, Kharkiv, Peremohy Ave., building 61, apartment 360

Final Provisions

The Brand reserves the right to make changes to the Privacy Policy. The current version is always available on the website. Continued use of the website after changes are made means the Customer's automatic agreement with the updated terms.

If you have any questions, you may contact us: